Privacy Policy

Effective date: June 2025

1. Introduction

Kos Kouture (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013)(“POPIA”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or submit an enquiry.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information — your name, email address, and phone number when you fill in our enquiry form.
• Event details — event type, preferred date, guest count, venue information, and any additional notes you provide in your message.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your event enquiries and provide catering proposals.
• To communicate with you about your event, booking, or any related services.
• To improve our website, services, and customer experience.
• To comply with legal obligations under South African law.

We will not use your personal information for any purpose other than what it was collected for, unless we obtain your explicit consent.

4. Legal Basis for Processing

Under POPIA, we process your personal information on the following lawful grounds:

• Consent — by submitting an enquiry form, you consent to us processing the information you provide.
• Contractual necessity — processing is necessary to take steps at your request before entering into a service agreement.
• Legitimate interest — we have a legitimate interest in responding to enquiries and operating our business.

5. Cookies

Our website may use minimal cookies for essential functionality and analytics (such as Vercel Analytics). These cookies do not identify you personally and are used solely to understand how visitors interact with our site. You can disable cookies in your browser settings; however, some features may not function as intended.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and delivering our services (e.g., email delivery services, hosting providers), bound by confidentiality agreements.
• When required by law — to comply with a legal obligation, court order, or lawful request from South African authorities.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access to personal data.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by South African law. Enquiry data is typically retained for up to 3 years unless an ongoing business relationship exists.

9. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Access — request a copy of the personal information we hold about you.
• Rectification — request correction of inaccurate or incomplete personal information.
• Objection — object to the processing of your personal information in certain circumstances.
• Deletion — request deletion of your personal information, subject to legal retention requirements.
• Complaint — lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

To exercise any of these rights, please contact us using the details in Section 12 below. We will respond within 30 days as required by POPIA.

10. Information Regulator

Should you have concerns about our handling of your personal information, you may contact the Information Regulator of South Africa at:

Email: complaints.IR@justice.gov.za
Website: www.justice.gov.za/inforeg/

11. Third-Party Links

Our website may contain links to external sites (e.g., Instagram, Vercecl). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer:

Kos Kouture
Email: website@koskouture.co.za
Enquiries: events@koskouture.co.za

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.